Frequently asked questions

Ordering online from Älskar Golf is easy! When viewing an item, simply select your size and quantity needed and then click 'Add to Cart'. You can review the items in your Cart at any time by clicking on the 'Cart' icon in the top right corner of every page. Once you have reviewed the items in your shopping cart, you can either continue shopping or continue to checkout and place your order.

If you like to make a change or cancel an order you just placed, please contact our customer care team, customercare@alskargolf.com. Please note that we are only able to make a change or cancel an order before the packing procedure starts.

After you place your order via our website, a confirmation email will be sent to your email address once it has been processed. If you do not receive a confirmation email within 24 hours, please contact the customer care team, customercare@alskargolf.com. 

Once your order is shipped, we will send you an email including a tracking number. If you have not received this email, please check your junk email or spam folder, in case it has ended up there, if not please email customercare@alskargolf.com 

Domestic orders over $150 AUD FREE standard shipping

Domestic orders Australia Post Standard (2-8 business days) - from $10 AUD

Domestic orders - Australia Post Express (1-4 business days) - from $12 AUD

International orders over $300 AUD FREE standard shipping

International orders - Australia Post Standard (6-20 business days) - from $25 AUD

New Zealand orders over $250 AUD FREE standard shipping

New Zealand Orders - Australian Post Standard 4-8 business days for metro areas - from $15 AUD

New Zealand Orders - Australian Post Express 2-5 business days for metro areas - from $20 AUD

For further information on Shipping and Delivery please see our Shipping Policy

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. Älska Golf will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the garments. If the duty tax is more then the value of the garments, we will abandon the package.

We accept the following methods of payment: Visa, MasterCard, American Express, Google Pay and Apple Pay.

Email us a customercare@alskargolf.com with your order number to initiate the process. The product should be returned in a bag or box. Älska Golf assumes no liability for transport damage due to poor packaging when returning a product. When exchanging or returning a product, or making a complaint, we act in accordance with The Australian Consumer Law (ACL).

Once the items have been received, we will send your new piece/s out or you will receive your refund (item price excluding original shipping cost).

Please note that we are unable to refund initial shipping charges for goods returned, other than for faulty items. We are also unable to refund return postage costs.

You will receive a refund within 7-10 business days after we receive your return shipment. It may take an additional 3 business days for your bank to post your refund.